Frequently Asked Questions
Everything you need to know about your Kanga gear.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day window for returns or exchanges. Items must be in original, unused condition with all tags attached to be eligible for a full refund.
Are Kanga products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects. If your gear doesn't perform as promised, we'll make it right.
How do I care for and clean my Kanga cooler bag?
We recommend spot cleaning with a damp cloth and mild soap. To maintain the integrity of the insulation, do not machine wash or tumble dry.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay.