Returns & Exchanges
At Kanga Coolers, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all items in original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Print Your Label
Once approved, download and print your prepaid shipping label and include your original packing slip inside the box.
Ship the Package
Securely pack your items and drop off the package at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
After our team inspects your return, a refund or store credit will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing